Terms of Service

Crown IT Inc is a provider of mobile on-site computer support, maintenance and consulting services. (Herein referred to as “The Services”)

The Services provided to the customer, are subject to the following terms and conditions; and by confirmation by the customer of a booking for a mobile on-site visit by Crown IT Inc, the customer accepts these terms and conditions.

 

APPOINTMENTS AND RATES

 

Crown IT Inc will visit the customer’s premises at a mutually agreed upon time.

Call out of 1 hour or more – R 400.00 for the first hour; R 250.00 per hour thereafter inclusive of travelling charge (within Lephalale/Onverwacht Suburbs).

 

WORKING HOURS

 

Crown IT Inc’s standard working hours are Monday to Friday, from 8:00 am to 5:00 pm, public holidays excluded.

Services may be provided out of working hours in instances where Crown IT Inc has assessed the support request as urgent. These may include a Saturday or a Sunday or a Public Holiday to the absolute latest working time of 10:00 pm.

At the sole discretion of Crown IT Inc, an overtime/after hours fee will be charged for these additional working hours. Week-nights and Saturdays will be charged at one and a half times the normal hourly rate, inclusive of travelling time. Sundays and Public Holidays will be charged at double the normal hourly rate, inclusive of travelling time.

 

CANCELLATION OF APPOINTMENT

Crown IT Inc must be notified of an appointment cancellation by no later than 2 hours prior to the appointment. Crown IT Inc reserves the right to charge a cancellation fee to any customer should cancellation occur less than two hours prior to the appointment.

 

CHARGES

 

Should Crown IT Inc provide a solution that the customer does not wish to make use of, the customer will be charged for the time spent on-site up to this point.

Should Crown IT Inc be prevented from resolving the support issue because the customer does not possess the appropriate software disks, drivers or product serial numbers, the customer will be charged for the time spent up to that point.

If Crown IT Inc diagnoses a fault with a customer’s Internet Service Provider, even when the ISP denies any fault, the customer will be charged the appropriate rates for the time spent on-site.

 

PAYMENT

 

Crown IT Inc will endeavour to diagnose and or remedy the issue(s) described by the customer. If the support issue(s) have not been remedied at the end of the first hour of attendance, Crown IT Inc will discuss with the customer the options available.

 

The customer may request Crown IT Inc to continue working to resolve the issue(s), or make a further appointment. The customer may terminate the appointment at any time.

On termination of the appointment, the customer will pay to Crown IT Inc the outstanding amount incurred in respect of the time spent on site, whether or not the issue(s) were resolved.

Payment is to be made in cash banknotes in valid South African currency or by Electronic Funds Transfer [EFT], provided that Crown IT Inc is provided with a hard copy of the successful Electronic Funds Transfer before leaving the customer’s premises.

Regrettably, credit card or cheque payments are not accepted.

In the event of a default or non-payment, Crown IT Inc will charge interest at the rate of 2 percent per day. Interest will be charged from the date of the invoice up to and including the date payment is made in full.

The customers agrees that it is liable for all legal fees, collection costs and any other costs incurred by Crown IT Inc, in the collection of any outstanding amounts due to Crown IT Inc.

 

LIABILITY

 

Crown IT Inc accepts no liability in respect of any issue(s) it is not able to remedy due to any matter beyond its control, including, but not limited to, the age, specification or the condition of the customer’s hardware and or software as well as the customer’s failure to provide the appropriate software disks, drivers, product serial numbers or any fault with the customer’s ISP.

The customer hereby confirms that a full back-up of the customer’s hard-drive has been made prior to Crown IT Inc commencing The Services.

Should the customer not have a current back-up and does not wish Crown IT Inc to perform a data backup before the commencement of The Services, the customer will provide the indemnities described hereunder prior to the commencement of The Services

 

The customer further confirms that there is no legal restriction or any impediment to Crown IT Inc providing The Services to the customer.

Crown IT Inc shall, under no circumstances, be liable, either in contract, tort or otherwise, for any damage or injury caused to the customer, its employees, agents or any other third parties.

 

The customer shall without limitation, indemnify Crown IT Inc against any direct and or indirect or consequential damages, expenses, costs, lost profits, lost savings, earnings, interruption to business activity, lost or corrupted data or other liability arising out of or related to The Services provided by Crown IT Inc.

The customer will, upon demand, indemnify Crown IT Inc in respect to loss, damage or injury arising from the provision of The Services. Crown IT Inc has no liability to the customer for data loss or damage incurred in any circumstances whatsoever.

 

CONFIDENTIALITY

 

Crown IT Inc undertakes to maintain the confidentiality of the customer’s files and or data.

Crown IT Inc reserves the right to refuse the provision of The Services for any reason, including, but not limited to, the presence of unlicensed or illegal software and or material of an obscene or pornographic nature on a customer’s computer.

Crown IT Inc further undertakes not to provide any customer information to any third party, save in the event that it is lawfully required to do so.

If, for such reason, Crown IT Inc terminates The Services, the customer shall be liable for any charges incurred in respect to the time spent on site by Crown IT Inc.

 

GOODS SUPPLIED

 

Crown IT Inc may make recommendations to the customer, or the customer may request that goods be supplied by Crown IT Inc or its associates in order to perform The Services.

Any hardware, software or equipment supplied to the customer by Crown IT Inc or its associates shall remain the property of Crown IT Inc until such goods have been fully paid.

The customer is not entitled to sell or dispose of any goods unpaid for, without the prior written consent of Crown IT Inc.

The customer agrees that Crown IT Inc has no liability as to warranty, or suitability, or performance of any hardware, software or other equipment supplied to the customer, whether or not that product has been recommended by Crown IT Inc.

 

COMPLAINTS RESOLUTION

 

In the event of any dissatisfaction with The Services provided by Crown IT Inc, the customer should immediately bring to the notice of Crown IT Inc details of the alleged dissatisfaction.

The customer shall agree that no outstanding amounts may be withheld from Crown IT Inc in the event of alleged dissatisfaction and the customer undertakes to settle all outstanding amounts owed to Crown IT Inc on request.

Crown IT Inc will make an appointment for a return visit and will endeavour to rectify the cause of the alleged dissatisfaction.

If the cause of the dissatisfaction was due to a matter beyond the control of Crown IT Inc, the customer shall agree to pay for the additional time incurred, at the appropriate rates, to rectify the cause of the dissatisfaction.

If the support issue arose directly as a result of the previous on-site visit by Crown IT Inc and is reported to Crown IT Inc within 24 hours of the visit, no further charge shall be made to rectify the outstanding issue. New and subsequent issues not resulting from the original issue will be charged for at the prevailing rates.